Refund policy

Refund & Return Policy: Slotted UpBright®

At Slotted UpBright, we take great pride in the quality and engineering of our retail systems. Because our products include bespoke components and precision-engineered hardware, we have specific requirements for returns to ensure the integrity of our inventory and the satisfaction of our clients.

1. Bespoke & Custom Printed Graphics

All graphics for the Integrated Edgelit SEG Retail System are printed bespoke to your specific order.

  • Non-Refundable: Once a graphic has been sent to print, it is strictly non-refundable and cannot be returned or exchanged.

  • Deduction Fee: If you purchase a display kit that includes a printed graphic and request a refund for the hardware (subject to the hardware conditions below), a non-refundable graphic fee will be deducted from your total refund:

    • 600mm Wide Display: £80 deduction.

    • 1000mm Wide Display: £100 deduction.

2. Hardware Returns (Integrated Edgelit SEG Retail System)

To protect the quality of our products for all customers, we do not accept returns on hardware that has been handled or installed.

  • Pre-Installation Only: Returns are only accepted for hardware that is in its original, "as-new" condition and in its original, unopened packaging.

  • Installation Exclusion: Once the Integrated Edgelit SEG Retail System has been installed, mounted, or powered on, it is no longer eligible for a "change of mind" return. We cannot accept returns on items that show any signs of handling, as we cannot risk restocking units with scratches, dents, or cable wear.

  • Inspection: All returned hardware will be strictly inspected upon arrival. If the item is returned with scratches, dents, or missing components, no refund will be issued.

3. Faulty Goods

If the Integrated Edgelit SEG Retail System is found to be technically faulty or the electronic components fail within the warranty period, you are entitled to a repair, replacement, or refund in accordance with your local consumer laws (UK Consumer Rights Act / Australian Consumer Law / EU Consumer Law).

  • Note: Faulty claims do not apply to damages caused by failure to follow the provided instructions or the Operation & Maintenance (O&M) Manual.

4. How to Initiate a Return

To ensure your return is processed correctly and your refund is not delayed, please follow these steps:

  1. Request Authorization: Log in to your account at www.slottedupbright.com, navigate to your order history, and select "Request Return." You may also email james@biginstore.com to request authorization.

  2. Reference Number: Once your request is reviewed, you will be issued a Return Reference Number. This number must be clearly marked on the outside of the return packaging. Packages received without a reference number may be rejected.

  3. Shipping & Insurance: You are responsible for the cost of return shipping. Because you are liable for the goods until they reach our warehouse, we strongly recommend using a tracked and fully insured shipping service.

  4. Return Address: Slotted UpBright Returns Unit 2 Houghton Hill Industries Houghton, Huntingdon Cambridgeshire, PE28 2DH United Kingdom

5. Refunds

Once your return is received and passes inspection, we will process your refund (minus any applicable bespoke graphic deductions) within 14 days. The refund will be applied to your original method of payment.